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This paper documents a study into the challenges for mobile workers. The main goals of the study were, firstly,
to identify the consequences and challenges of mobile work - particularly with respect one's ability to stay up-to-date (“in
sync”) and connected (“in touch”) with his or her distant colleagues; and secondly, to define guidelines to help target the
design of potential solutions capable of addressing these challenges.
In addressing the first goal, interviews were conducted with two distinct groups of professionals - one (the
“traditionalists”) that was much more conservative in their use of new tools and media than a second group, made up of
highly active networkers (the “highly connected”). The conclusions which were drawn from these interviews lead to a
detailed exploration of the challenges that some mobile workers face in interacting with their departmental-level
colleagues. Next, findings drawn from the first phase of the study were used to help meet the second research goal. This
stage included coming up with several design guidelines for solutions meant to address the identified challenges.