The Open Nursing Journal

ISSN: ― Volume ,

Nursing Communication as a Tool for Patient Satisfaction. A Single Hospital Survey

Anna Barilaro1, Arianna Conidi2, Sabrina Ligarò2, Francesca Licata3, Maria Anna Marinaro1, Saverio Ventura1, Anna Varano1, Iolanda Zangari1, Caterina Pagliuso1, Raffaele Pagnotta1, Pietro Garieri4, Anna Papaleo5, Laura Grande6, Elena Manduci2, Daniele Napolitano7, Bianco Aida3, Caterina De Filippo1, Rocco Spagnuolo8, 1, 2, *
1 University Medical Hospital "Mater Domini", Catanzaro, Italy
2 "Magna Graecia" University, School of Nursing, Catanzaro, Italy
3 Department of "Health Science", "Magna Graecia" University, Catanzaro, Italy
4 European Institute of Oncology, University of Milan, Milano, Italy
5 Maggiore Hospital, University of Milan, Italy
6 Department of Abdominal Surgery, S. Rita Clinic,Vercelli, Italy
7 Fondazione Policlinico Universitario A. Gemelli, IRCSS, Roma, Italy
8 Department of Experimental and Clinical Medicine, Magna Graecia University, Catanzaro, Italy



Communication is an essential tool for health promotion. Effective healthcare communication has great therapeutic value.


The aim of the study is to assess the degree of patient satisfaction related to nursing communication in the various stages of hospital stay.


Patients admitted to General University Hospital in medical and surgical department were subjected to this survey using a questionnaire, structured in four sections (acceptance, hospital stay, discharge, pain and new drugs management). Chi-square and multivariate logistic regression models were used to test the association between the outcome of interest defined as the satisfaction of nursing communication and the independent variables.


One thousand three hundred seventy questionnaires were administered. In acceptance, among patients satisfied with nursing skills related to explaining the department's functioning, most were satisfied with nursing communication (972 vs 87 p <0.005). Also during the hospital stay, among patients satisfied with nursing Skills and Manner relating to communication most were significantly satisfied with the nursing communication (849 vs 74 p <0.005 and 987 vs 55 p <0.001). At the discharge, the number of patients satisfied with nursing communication was greater among patients who considered the length of hospital stay adequate (1020 vs 65 p <0.001). Data are confirmed by the multiple logistic regression analysis.


Our study shows how nursing communication is the key to establishing a good therapeutic care relationship and how it can be associated with patient satisfaction in various phases of hospital stay.

Keywords: Communication, Nursing care, Patient information, Patient satisfaction, Admission, Drugs management.

Article Information

Identifiers and Pagination:

Year: 2019
Volume: 13
First Page: 220
Last Page: 227
Publisher Id: TONURSJ-13-220
DOI: 10.2174/1874434601913010220

Article History:

Received Date: 10/11/2019
Revision Received Date: 11/12/2019
Acceptance Date: 18/12/2019
Electronic publication date: 31/12/2019
Collection year: 2019

© 2019 Barilaro et al.

open-access license: This is an open access article distributed under the terms of the Creative Commons Attribution 4.0 International Public License (CC-BY 4.0), a copy of which is available at: ( This license permits unrestricted use, distribution, and reproduction in any medium, provided the original author and source are credited.

* Address correspondence to this author at the Department of Experimental and Clinical Medicine, Magna Graecia University, Catanzaro, Italy; Tel: +39 333 7132 390; E-mail:

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