| Stages of Interaction | Patient’s Type Mode | |
|---|---|---|
| Beginning the interaction | Talk it out (E – Extraversion) • Action and animation • Direct eye contact • Louder tone • Faster pace |
Think it through (I – Introversion) • Measured action • Averted eye contact • Quieter • Slower, more considered pace |
| Investigating needs and planning action |
Specifics/Logical Choices (ST – Sensing and Thinking) • Values facts • Provides facts in logical order • Practical approach to completing task • Wants tried and tested methods |
Specifics/Impact on People (SF – Sensing and Feeling) • Values personalized service; caring relationship • Prefers facts to theory • Wants warm, friendly approach • Wants what worked for others |
| Big Picture/Logical Choices (NT – Intuition and Thinking) • Wants logical options • Tests physician’s competence • Values cutting edge methods |
Big Picture/Impact on People (NF – Intuition and Feeling) • Views their situation as unique • Needs to be valued as a whole person (holistic) • Interested in new methods |
|
| Establishing closure | Joy of Closure (J – Judging) • Values the goal • Moves dialogue to closure • Impatient |
Joy of Discovery (P – Perceiving) • Values path to goal • Easy with adaptive approach • Side tracks with issues during dialogue • Easy with last minute action |