Table 2: Patients’ experiences before receiving services

Categories Themes Subtheme
fear of revealing the disease Fear of other people's awareness of a person's illness Fear of neighbors awareness of a person's illness Fear of provider awareness of a person's illness Fear of Family members and relatives of a person's illness
Fear of being seen Fear of being seen by neighbors
Fear of being seen by physician
Fear of being seen by Family members and relatives
Fear of confronting providers Fear of inappropriate behavior Fear of inappropriate verbal contact
Fear of inappropriate physical contact
Fear of being denied by health care personnel Fear of non-acceptance
Fear of not providing outpatient services
Fear of rejection
Fear of being judged by health care personnel Fear of being judged as a convict
Fear of being judged guilty
seeking support Expectations from health care workers at peripheral levels Expecting proper treatment of health care workers
Expect to receive high quality of care
Expect to receive the service in a reasonable time
Expecting observance of the safety principles by health care workers
Expecting spiritual support
Expect health care providers to be good confidant.
Patients support provided by high level authorities of Ministry of Health Equipping behavioral disease counseling centers
Attempts by authorities to change the public's view about HIV positive patients
Observance of HIV positive patients’ rights
Introducing specific centers for HIV positive patients
Not visiting health care providers/Not going to health centers Self-Medication Purchasing medicines without prescription
Self-injection of medicines
Going to traditional healers For tooth extraction
Going to bonesetters
Buying medication from traditional healers

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