| Categories | Themes | Subtheme |
|---|---|---|
| Inappropriate behavior of health care staff | Discrimination | Providing service to other patients and not providing to HIV patients Inappropriate way of looking at HIV patients Changes in personnel behavior towards HIV patients |
| Humiliation | Verbal humiliation Humiliating HIV patients in the presence of other patients |
|
| Rejection | Being rejected by health care personnel Being rejected by other patients |
|
| concealing the disease | Due to fear of inappropriate behaviors | Due to fear of changes in personnel behavior Due to fear of being rejected |
| Due to fear of impose more cost | ||
| Due to the Fear of being judged | ||
| due to the fear of disease enclosure | for patient companions | |
| Hardship endurance | Feeling shame and embarrassment | Shame of the service provider Shame of other patients |
| denying patients right | People prevention of providing services to HIV-positive patients taking test samples without the patients’ permission personnel curiosity about the patients disease |
|
| imposing additional costs to the patients | Ambulance costs for transferring patients to other cities Cost of traveling to other cities in order to receive better services |
|
| long waiting times for receiving services | ||
| Financial concerns | financial inability of the patients | due to unemployment due to being poor due to lack of health insurance |
| high costs of medicines and tests | costs of medicines costs of medical tests |
|