Table 10: Problems in claim negotiation.

Rank R.I. Problems
1 0.65 Conflicts during negotiation
2 0.63 Lack of experts who have good negotiation skills
3 0.57 Insufficient evidences to convince other parties
4 0.51 Difficult to settle without any litigation or arbitration
5 0.49 Adversarial relationship with other parties
6 0.48 Inadequate time due to high workload

Wcalim = 0.834 (significant at 1% level) Wvalue = 0.416