Assessment of Contractors’ Claims on Construction Projects in Vietnam

Table 14: Summary of the problems encountered in each process of the claim procedure.

Claims Processes	Area of major problems encountered
Claims Processes	Lacking of Awareness of claim	Lacking of Knowledge of the Contract	Insufficient skilled personnel	Ineffective documentation system	Unavailability of evidences	Conflicts between parties	Unclear procedures	Average Relative Index
Claim Identification				-	-	-	-	-*0.55*
Claim Notification	-	-	-				-	*0.50*
Claim Examination	-			-		-	-	*0.51*
Claim Documentation		-	-			-	-	*0.49*
Claim Preparation	-	-		-		-		*0.46*
Claim Negotiation	-	-		-			-	*0.65*