| Rank | R.I. | Problems |
|---|---|---|
| 1 | 0.66 | Lack of contract knowledge for establishing legal and factual grounds |
| 2 | 0.60 | Unavailability of records to assess potential recoveries |
| 3 | 0.58 | Insufficient skilled staffs to assess claims |
| 4 | 0.54 | No standard formula for evaluating impacts and calculating damages |
| 5 | 0.53 | Inadequate time to perform examination due to high workload |
| 6 | 0.52 | Unrealistic formula used for calculating damages |
| 7 | 0.51 | Unclear procedures in claim examination |
| 8 | 0.48 | Unclear assigned person to evaluation of recovery amount |
| 9 | 0.41 | Poor communication for gathering required information |