Table 7: Problems in the claim documentation.

Overall Contractors Consultants Problems
Rank R.I. Rank R.I. Rank R.I. -
1 0.64 1 0.67 1 0.61 Some information is not kept in writing
2 0.54 4 0.53 3 0.56 Ineffective recording and keeping system
3 0.53 2 0.55 4 0.51 Inaccurate record information
4 0.52 3 0.54 5 0.50 Inaccessibility to documents when required
5 0.51 6 0.48 2 0.57 No standard form to record data
6 0.50 5 0.51 5 0.50 Overdue process in record keeping
7 0.36 8 0.29 7 0.42 Lack of computerized technology applied
8 0.34 7 0.33 8 0.35 Expensive to retrieve required information

Spearman’s “r” = 0.583 (significant at 10% level)