Table 1: Example of analysis.

Data	Subcategories	Main Category
The physician tries several times to insert the gastroscope but without any luck. The nurse suggests inserting it using a guide wire. The physician refuses and keep on trying - again without success (…). 10 minutes later after several failed attempts the nurse insists that a consultant gets called in (Report 1)	Responsibility of time	Making the best of it
…the nurses were just remarkable and we had a really good talk before gastroscopy started. They were so good at helping me through the pathway both by holding my hand and also supplying that needle in my hand. I thought I couldn’t manage but with the help I got I did. (Report 30)	Information and preparation
In an ideal situation you have 5-10 minutes with the patient before gastroscopy starts, but there are other things this time is used for - placing the venflon (intravenous access) - documentation and so forth. If the venflon is difficult to place I find it hard to focus on talking to the patient. I’m absolutely able to multitask just not when a venflon is difficult. But then I do other things - I use my hands and my eyes a lot to read the patient. (Nurse 1)	Timewasters