| FIRST CATEGORY | SECOND CATEGORY | ELECTRONIC QUESTIONNAIRE | EMAIL QUESTIONNAIRE | WEB QUESTIONNAIRE | APP QUESTIONNAIRE |
|---|---|---|---|---|---|
| SURVEY’S DEVELOPMENT | Item’s definition | [10] | [9] | [9] | [9] |
| Sample selection |
[10] | [11] | [5] [5] |
||
| Testing and pretesting | [1] [9] |
[11] [9] [6] |
[14] [9] [12] [1] [13] |
||
| Reliability test | [14] | [9] | [9] | ||
| Validity test | [9] | [9] | [9] | ||
| QUESTIONNAIRE DESIGN | Profile the target audience | [9] | [5] [5] |
[14] | |
| Quality of data | [15] | [9] | [5] [16] |
[15] [15] |
|
| Welcome page | [10] | [9] | [9] [9] [16] [12] [1] [20] |
||
| Open/ closed questions | [14] | [5] [12] [2] |
[14] [15] |
||
| Rank order questions | [10] | ||||
| Categorical or nominal questions | [12] | ||||
| Magnitude estimate questions | [12] | ||||
| Ordinal questions | [12] | ||||
| Likert scale questions | [12] | ||||
| Indeterminate and other response options | [12] | [9] | [9] [9] |
||
| Open/ closed responses | [12] | [9] | [9] | ||
| QUESTIONNAIRE LAYOUT | Questionnaire length | [9] | [9] [9] [5] |
[6] [9] [5] [16] [12] [14] |
[18] [17] |
| Questionnaire structure and questions’ order | [19] | [9] [9] [16] |
[12] [9] [16] [12] [1] [20] |
||
| Layout | [14] [9] |
[11] [9] [5] |
[16] [9] [5] [16] [12] [14] |
[18] [17] |
|
| Scrolling | [10] | [11] [16] [12] [2] |
|||
| Font size and style | [14] [9] |
[11] | [9] [9] [12] |
[13] | |
| QUESTIONNAIRE LAYOUT | Color | [17] | [11] | [16] [16] [12] |
|
| Questions’ graphic | [14] | [16] [16] [13] [20] |
|||
| Answers’ graphic | [14] | [11] | [16] [16] [12] |
||
| Symbols and imagines | [14] | [11] [16] |
[6] [16] [6] [12] [2] |
||
| Tables and frame | [14] | [9] | [9] [9] [12] |
||
| Visual analogue scale | [14] | ||||
| Matrix questions | [11] [12] |
||||
| Drop down boxes | [14] | [11] [16] |
|||
| Radio buttons | [12] | [11] [9] [5] |
|||
| Check buttons | [12] | [11] [9] |
|||
| INFORMATIC ACCESSIBILITY | Questionnaire distribution and login procedures | [12] [5] |
[6] [5] |
[6] [5] [16] [6] [12] |
[14] |
| Cover letter | [10] | [9] [9] |
[5] [9] |
||
| Thank you page and user’s feedback | [5] | [11] [5] |
[12] [5] |
[12] | |
| Confirmation message | [12] | ||||
| Timeout | [11] | [6] | |||
| Progress indicators | [6] | [11] | [6] [5] [16] [6] [14] |
||
| One page and multiple page design | [18] [9] |
[2] [2] |
|||
| Phraseology | [17] | [9] [9] |
[16] [9] [16] [12] [2] |
[14] | |
| Language and wording | [10] [9] |
[11] [9] |
[6] [9] [16] [6] |
[12] | |
| Multiple choice | [15] [16] |
[6] [16] [6] |
[14] | ||
| INFORMATIC ACCESSIBILITY | Skip/ Filter questions | [10] | [16] [16] [12] [14] |
||
| Invitation and reminders | [18] [9] |
[5] | |||
| Instructions | [5] [9] |
[11] [9] [16] |
[6] [9] [16] [6] [12] [1] [13] [20] |
||
| Anonymity and privacy | [14] | [5] [5] [12] |
[1] | ||
| Costs | [15] | ||||
| Repeated answers | [5] | [6] [5] |
|||
| Screen and type of device | [6] | [11] | [14] [17] |
||
| User’s computer competence | [10] | [11] [9] |
[5] [9] [5] [16] [12] |
[14] [15] |
|
| Technical procedures | [10] | [11] [5] [16] [12] |
[14] | ||
| Browser and file size | [17] | [5] [12] |
[14] |