| PQC domains | % | IC (%) |
|---|---|---|
| NSUM Approach | ||
| Inadequate directions | 6.82 | 6.33 - 7.31 |
| Inadequate cooperation and courtesy of the personnel working in the Institute | 2.44 | 2.15 - 2.74 |
| Inadequate treatment received by Doctors of the Institute | 2.34 | 2.06 - 2.63 |
| Short waiting time for the medical consultation after scheduling an appointment | 3.85 | 3.49 - 4.22 |
| Inadequate general Service provided by this Institute | 4.28 | 3.89 - 4.67 |
| CRO Approach | ||
| Inadequate directions | 2.67 (8) | 0.84-4.49 |
| Inadequate cooperation and courtesy of the personnel working in the Institute | 0.33 (1) | 0.00–0.99 |
| Inadequate treatment received by doctors of the Institute | 0.17 (1) | 0.00-0.63 |
| Short waiting time for the medical consultation after scheduling an appointment | 36.00 (108) | 30.57-41.43 |
| Inadequate general Service provided by this Institute | 0.67 (2) | 0.00-1.59 |