SETTING If you notice concern - think first of the setting, create some privacy - sit down. ASK “Can I ask what you are concerned about?” GATHER Gather all of the concerns - not just the first few - “Is there something else?” EMPATHY Respond sensitively - “You have a lot on your mind.” |
TALK “Who do you have to talk to or help you?” HELP “How do they help?” YOU “What do YOU think would help?” ME “Is there something you would like ME to do?” END Summarize and close - “Can we leave it there?” |
Source: Griffiths et al., 2015 |