Table 2: The research tool.

DIMENSION CLUSTER	MAIN QUESTIONS
People	The drilling center enables collaboration with teams at other drilling centers, rigs, and the administrative staff so that people discuss ideas and exchange experiences and best practices [25].
	The drilling center operational decisions involve the necessary experts, even if they are acting remotely or virtually [26].
	The work at the drilling center involves trained people with the proper competence [27].
	The decisions of drilling center teams are taken in a proper and consistent and timing compared with the operational reality because people have autonomy for decision making [28].
	The drilling center works in a cooperative and integrated way, enabling an organizational culture based on scenario analysis and decision-making support [27].
Process	The drilling center working processes are properly automated in that the already include all tasks that can be automated [29].
	The processes are properly optimized, designed, and standardized by incorporating best practices, aligning to the company goals, and bringing value to the business [26].
	The interfaces between processes of the drilling center and other decision centers and rigs are well defined and clear [30].
	The drilling center work processes are properly supported by data and information, which are available at the right time [31].
	All tasks possible are already transferred to the drilling centers and the tasks that are executed in the rigs are only activities that cannot be performed onshore [24].
Technology	Connectivity (bandwidth and latency) is compatible (reliable, redundant, and efficient) with the activities of the drilling center [26].
	The drilling center has a proper physical environment for the processes (environment automation, visualization systems, lighting, furnishings, air conditioning, and sound system) [27].
	The software solutions available in the drilling center (simulators, systems, and engineering tools) are sufficient and accessible [32].
	The data and information of the drilling center processes are readily available for correct interpretation and understanding [25].
	Hardware technologies (computers, i-board, videoconferencing, telepresence) are available, sufficient, accessible, and easy to use [30].
Organization	Your work is important to the organization [33].
	The drilling center relationship with other managers is properly established [26].
	The drilling center objectives are aligned with the organization’s goals [32].
	The drilling center is important in value creation for process customers and Petrobras [34].
	The E&P organizational structure is compatible with the drilling centers [34].