| General Satisfaction | 2012 | 2013 | 2014 | 2015 | 2016 |
| Very satisfied with care | 4 | 4.3 | 4.5 | 4.6 | 4.6 |
| Some things could be better | 2 | 1.5 | 1.4 | 1.3 | 1.2 |
| Medical care is excellent | 4.1 | 4.4 | 4.5 | 4.6 | 4.7 |
| Things need improvement | 2.1 | 2 | 1.9 | 1.8 | 1.6 |
| Care just about perfect | 4.1 | 4.2 | 4.5 | 4.6 | 4.6 |
| Dissatisfied with some things | 2.1 | 1.7 | 1.6 | 1.4 | 1.3 |
| Technical Quality | |||||
| Careful to check everything | 4 | 4.3 | 4.5 | 4.6 | 4.6 |
| Doctors need to be more thorough | 1.6 | 1.2 | 1.1 | 1 | 0.8 |
| Doctor’s office has everything needed | 4.3 | 4.4 | 4.5 | 4.6 | 4.6 |
| Wonder if diagnosis is correct | 1.3 | 1.1 | 0.8 | 0.7 | 0.5 |
| Know latest medical developments | 4.1 | 4.2 | 4.3 | 4.4 | 4.5 |
| Lack experience with my problems | 1.4 | 1.2 | 0.9 | 0.6 | 0.5 |
| Doctors are competent, well-trained | 4.2 | 4.3 | 4.3 | 4.4 | 4.5 |
| Doubt about ability of doctors | 1.2 | 1.2 | 0.9 | 0.6 | 0.5 |
| Never expose me to a risk | 4 | 4.3 | 4.3 | 4.4 | 4.5 |
| Doctors rarely give advice | 1.1 | 1.1 | 0.8 | 0.7 | 0.5 |
| Interpersonal Aspects | |||||
| Too business-like, impersonal | 0.9 | 0.8 | 0.8 | 0.6 | 0.5 |
| Do best to keep me from worrying | 4 | 4 | 4 | 4.1 | 4.1 |
| Should pay attention to privacy | 1 | 1.1 | 1 | 0.6 | 0.5 |
| Genuine interest in me | 4.1 | 4.1 | 4 | 4.2 | 4.2 |
| Make me feel foolish | 0.3 | 0.3 | 0.2 | 0.1 | 0.1 |
| Very friendly and courteous | 4 | 4 | 4.1 | 4.1 | 4.2 |
| Should give me more respect | 1 | 1.1 | 0.8 | 0.5 | 0.5 |
| Communication | |||||
| Explain the reason for tests | 4 | 4 | 4.1 | 4.2 | 4.2 |
| Use terms without explaining | 1.2 | 1.2 | 0.9 | 0.6 | 0.5 |
| Say everything that’s important | 3.9 | 4 | 4 | 4.2 | 4.3 |
| Ignore what I tell them | 0.5 | 0.4 | 0.4 | 0.3 | 0.3 |
| Doctors listen carefully | 4 | 4 | 4.1 | 4.1 | 4.2 |
| Financial Aspects | |||||
| Care without financial setback | 3.1 | 3.9 | 4 | 4.1 | 4.2 |
| Worry about large bills | 2.3 | 1 | 0.8 | 0.7 | 0.6 |
| Protected from financial hardship | 3 | 3.5 | 3.9 | 4 | 4 |
| Problem to cover share of cost | 2.4 | 1.2 | 0.9 | 0.8 | 0.6 |
| Insured, protected financially | 2 | 4.2 | 4.3 | 5 | 5 |
| Pay more than I can afford | 2.5 | 1 | 0.8 | 0.5 | 0.3 |
| Amount I pay is reasonable | 2 | 4.1 | 4.2 | 4.4 | 4.5 |
| Go without care because too expensive | 0.5 | 0.2 | 0 | 0 | 0 |
| Time Spent with Doctor | |||||
| Doctors spend plenty of time with me | 4.2 | 4.4 | 4.4 | 4.4 | 4.6 |
| Hurry too much | 1 | 0.8 | 0.8 | 0.7 | 0.5 |
| Access/Availability/Convenience | |||||
| Get hospital care without trouble | 3.9 | 4.2 | 4.1 | 4.3 | 4.3 |
| Hard to get care on short notice | 1.1 | 1 | 0.8 | 0.7 | 0.5 |
| Easy to get care in an emergency | 4 | 4.2 | 5 | 5 | 5 |
| Office should be open for more hours | 1.5 | 1 | 0.8 | 0.4 | 0.3 |
| Care conveniently located | 4 | 4.1 | 4.2 | 4.2 | 4.3 |
| Wait too long for emergency treatment | 1 | 0.8 | 0.8 | 0.7 | 0.5 |
| Can reach doctor for help with medical question | 4 | 4.1 | 4.2 | 4.2 | 4.3 |
| Hard to get appointment right away | 1.1 | 1 | 0.8 | 0.7 | 0.5 |
| Office hours are convenient | 4.2 | 4.4 | 4.4 | 5 | 5 |
| Kept waiting at doctor’s office | 4.3 | 4.4 | 4.3 | 4.2 | 4.2 |
| Easy access to specialists | 4.1 | 4.1 | 4.2 | 4.3 | 4.3 |
| Get medical care whenever need it | 4.1 | 4.2 | 4.3 | 4.3 | 4.4 |