Table 2: Themes, categories and subcategories of findings.

Theme Categories Sub-categories
1. Perceptions about the
National Health
Insurance
1. Principles of the National
Health Insurance
1.1. Right to access health care
1.2. Equity
1.3. Affordability
1.4. Efficiency
1.5. Effectiveness
1.6. Appropriateness
2. National Core Standards 1. Patient’s rights



2. Clinical support services


3. Leadership and governance




4. Operational management


5. Facilities and infrastructure
1.1. Respect and dignity
1.2. Continuity in care
1.3. Reducing delays in care

2.1. Pharmaceutical services
2.2. Health technology

3.1. Oversight and accountability
3.2. Strategic management
3.3. Effective leadership

4.1. Human resources
4.2. Finances

5.1. Clean environment
5.2. Safe and Secure physical infrastructure
3. Private Practice 1. Private health care sector



2. Medical aid scheme
1.1. Private hospital
1.2. Private health care
professional nurses and policy making

2.1 Affordability
2.2 Sustainability
4. Readiness for NHI 1. Pilot sites 1.1 Meeting NHI timeline
5. General Views on NHI 1. Communication and awareness


2. Funding
1.1. Means of communication for example media, road shows,
conferences, symposiums, meetings

2.1. NHI fund management