| Service providers | Construct | Items | Standard factor loadings | Cronbach's alpha | CR | AVE |
|---|---|---|---|---|---|---|
| Public | Intention | Item 1 | 0.681 | 0.814 | 0.879 | 0.646 |
| Item 2 | 0.834 | |||||
| Item 3 | 0.86 | |||||
| Item 4 | 0.829 | |||||
| Attitude towards the behaviour | Item 1 | 0.749 | 0.852 | 0.901 | 0.695 | |
| Item 2 | 0.849 | |||||
| Item 3 | 0.873 | |||||
| Item 4 | 0.857 | |||||
| Subjective norm | Item 1 | 0.803 | 0.901 | 0.931 | 0.773 | |
| Item 2 | 0.894 | |||||
| Item 3 | 0.904 | |||||
| Item 4 | 0.912 | |||||
| Behavioural control | Item 1 | 0.728 | 0.869 | 0.9111 | 0.721 | |
| Item 2 | 0.872 | |||||
| Item 3 | 80.99 | |||||
| Item 4 | 0.887 | |||||
| Past experience | Item 1 | 0.616 | 0.844 | 0.878 | 0.426 | |
| Item 2 | 0.745 | |||||
| Item 3 | 0.681 | |||||
| Item 4 | 0.718 | |||||
| Item 5 | 0.683 | |||||
| Item 6 | 0.641 | |||||
| Item 7 | 0.381 | |||||
| Item 8 | 0.473 | |||||
| Item 9 | 0.773 | |||||
| Item 10 | 0.752 | |||||
| Private | Intention | Item 1 | 0.642 | 0.763 | 0.85 | 0.588 |
| Item 2 | 0.792 | |||||
| Item 3 | 0.843 | |||||
| Item 4 | 0.776 | |||||
| Attitude towards the behaviour | Item 1 | 0.78 | 0.834 | 0.89 | 0.669 | |
| Item 2 | 0.843 | |||||
| Item 3 | 0.854 | |||||
| Item 4 | 0.791 | |||||
| Subjective norm | Item 1 | 0.86 | 0.909 | 0.936 | 0.785 | |
| Item 2 | 0.905 | |||||
| Item 3 | 0.92 | |||||
| Item 4 | 0.858 | |||||
| Behavioural control | Item 1 | 0.806 | 0.808 | 0.918 | 0.737 | |
| Item 2 | 0.899 | |||||
| Item 3 | 0.865 | |||||
| Item 4 | 0.859 | |||||
| Past experience | Item 1 | 0.604 | 0.814 | 0.862 | 0.421 | |
| Item 2 | 0.718 | |||||
| Item 3 | 0.681 | |||||
| Item 4 | 0.766 | |||||
| Item 5 | 0.743 | |||||
| Item 6 | 0.665 | |||||
| Item 7 | 0.104 | |||||
| Item 8 | 0.508 | |||||
| Item 9 | 0.736 | |||||
| Item 10 | 0.689 | |||||
| Charity | Intention | Item 1 | 0.795 | 0.893 | 0.927 | 0.76 |
| Item 2 | 0.907 | |||||
| Item 3 | 0.913 | |||||
| Item 4 | 0.866 | |||||
| Attitude towards the behaviour | Item 1 | 0.836 | 0.89 | 0.924 | 0.752 | |
| Item 2 | 0.878 | |||||
| Item 3 | 0.896 | |||||
| Item 4 | 0.856 | |||||
| Subjective norm | Item 1 | 0.805 | 0.891 | 0.925 | 0.755 | |
| Item 2 | 0.906 | |||||
| Item 3 | 0.891 | |||||
| Item 4 | 0.871 | |||||
| Behavioural control | Item 1 | 0.911 | 0.952 | 0.966 | 0.875 | |
| Item 2 | 0.935 | |||||
| Item 3 | 0.95 | |||||
| Item 4 | 0.945 | |||||
| Past experience | Item 1 | 0.727 | 0.829 | 0.871 | 0.439 | |
| Item 2 | 0.732 | |||||
| Item 3 | 0.706 | |||||
| Item 4 | 0.784 | |||||
| Item 5 | 0.611 | |||||
| Item 6 | 0.733 | |||||
| Item 7 | 0.097 | |||||
| Item 8 | 0.612 | |||||
| Item 9 | 0.714 | |||||
| Item 10 | 0.637 |