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Mission: To preserve and promote the health of all residents and visitors in the Primorsko-Goranska County through the protection of all environmental components. Vision: Improving health and sustainable development through monitoring and analysis of environmental factors. |
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| PER. | GOALS | MEASURES | |
| U | U1 | Increase customer satisfaction through the quality of services provided | • customer satisfaction rating (survey; 1-5) • number of current complaints / number in the previous year • number of services provided / funds planned • number of services provided / previous period |
| U2 | Increase the total number of environmental components’ testing | • number of current tests / number in the previous year • number of current tests / planned number of tests • number of references / number of elaborates |
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| U3 | Increase the number of new types of services | • number of new services / total number of services | |
| F | F1 | Provide sufficient financial resources to provide quality services | • average value (in HRK) per team of the Croatian Health Insurance Fund (HZZO) • the share of income of the Croatian Health Insurance Fund (HZZO) in total revenues |
| F2 | Increase revenues from services on the market | • share of market-realised revenues in total revenues • amount of invoiced services / total number of employees in the provision of services |
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| F3 | Ensure financial sustainability | • collected revenues / expenses • collected revenues / invoiced revenues |
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| P | P1 | Certify, accredit, and integrate new management systems | • number of implemented management systems / number of planned management systems (ISO/IEC 17025, ISO 9001, ISO 14001) • number of accredited methods / total number of methods |
| P2 | Improve the efficiency of internal processes with new organisational and IT solutions | • number of services provided / effective hours of work • maintenance cost method / total revenues from that method • number of justified complaints / total number of complaints about service provided |
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| L | L1 | Adoption and dissemination of knowledge | • number of specialised educations / total number of employees • number of planned educations / number of realised educations • number of internal educations / number of external educations |
| L2 | Modernisation of equipment and investment in supporting infrastructure | • value of new equipment / total revenues | |
| L3 | Increasing innovative solutions | • number of innovations (methods, procedures, analysis, processes ...) • number of published professional and scientific papers |
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