Table 10: The prioritization of the studied SERVQUAL dimensions from the viewpoints of the studied health care stakeholders.

SERVQUAL Dimensions	Weights (W)	Normalized Weights (NW)	Priorities
Tangibility	0.058731	0.05873	6
Reliability	0.0155453	0.15545	2
Responsiveness	0.128974	0.12897	4
Assurance	0.147676	0.14768	3
Empathy	0.118986	0.11899	5
Access	0.39018	0.39018	1
Inconsistency Ratio: 0.01316