| SERVQUAL Dimensions | Tangibility | Reliability | Responsiveness | Assurance | Empathy | Access | ||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Tangibility | 0.07 7 |
0.32 8 |
2.53 6 |
0.19 1 |
0.51 9 |
2.92 4 |
0.19 1 |
0.51 9 |
2.94 4 |
0.17 4 |
0.49 0 |
2.83 9 |
0.13 4 |
0.43 0 |
2.69 9 |
0.16 | 0.47 | 2.79 |
| Reliability | 0.18 8 |
0.51 1 |
2.90 1 |
0.11 6 |
0.44 5 |
3.08 2 |
0.22 4 |
0.59 0 |
3.22 8 |
0.21 9 |
0.57 0 |
3.12 5 |
0.19 7 |
0.52 8 |
2.99 5 |
0.20 | 0.55 | 3.08 |
| Responsiveness | 0.18 9 |
0.51 4 |
2.89 6 |
0.22 2 |
0.58 9 |
3.20 4 |
0.11 7 |
0.44 6 |
3.09 5 |
0.21 5 |
0.56 7 |
3.12 0 |
0.20 0 |
0.53 1 |
2.98 8 |
0.20 | 0.55 | 3.08 |
| Assurance | 0.15 9 |
0.45 7 |
2.71 9 |
0.20 6 |
0.54 5 |
3.01 7 |
0.20 0 |
0.53 8 |
3.03 6 |
0.09 5 |
0.38 2 |
2.81 8 |
0.15 4 |
0.46 0 |
2.80 2 |
0.18 | 0.50 | 2.90 |
| Empathy | 0.14 5 |
0.44 1 |
2.70 6 |
0.18 6 |
0.52 2 |
3.00 4 |
0.19 8 |
0.53 2 |
3.02 2 |
0.16 8 |
0.49 2 |
2.92 0 |
0.08 1 |
0.34 4 |
2.68 9 |
0.17 | 0.49 | 2.89 |
| Access | 0.15 8 |
0.45 2 |
2.68 0 |
0.20 8 |
0.54 5 |
2.98 7 |
0.20 5 |
0.54 1 |
3.00 0 |
0.18 2 |
0.50 3 |
2.88 9 |
0.16 8 |
0.47 2 |
2.77 5 |
0.09 | 0.37 | 2.75 |