| SERVQUAL Dimensions | Tangibility | Reliability | Responsiveness | Assurance | Empathy | Access |
|---|---|---|---|---|---|---|
| Tangibility | 0.98 | 1.21 | 1.22 | 1.17 | 1.09 | 1.14 |
| Reliability | 1.20 | 1.21 | 1.35 | 1.30 | 1.24 | 1.28 |
| Responsiveness | 1.20 | 1.34 | 1.22 | 1.30 | 1.24 | 1.28 |
| Assurance | 1.11 | 1.26 | 1.26 | 1.10 | 1.14 | 1.20 |
| Empathy | 1.10 | 1.24 | 1.25 | 1.19 | 1.04 | 1.19 |
| Access | 1.10 | 1.25 | 1.25 | 1.19 | 1.14 | 1.07 |