| SERVQUAL Dimensions | Tangibility | Reliability | Responsiveness | Assurance | Empathy | Access |
|---|---|---|---|---|---|---|
| Tangibility | × | 1.21 | 1.22 | × | × | × |
| Reliability | 1.20 | 1.21 | 1.35 | 1.30 | 1.24 | 1.28 |
| Responsiveness | 1.20 | 1.34 | 1.22 | 1.30 | 1.24 | 1.28 |
| Assurance | × | 1.26 | 1.26 | × | × | 1.20 |
| Empathy | × | 1.24 | 1.25 | × | × | × |
| Access | × | 1.25 | 1.25 | × | × | × |