Table 8: The Affecting and Affected Dimensions in the form of Zero and One Table.

W22	C1	C2	C3	C4	C5	C6
Tangibility	0	1	1	0	0	0
Reliability	1	1	1	1	1	1
Responsiveness	1	1	1	1	1	1
Assurance	0	1	1	0	0	1
Empathy	0	1	1	0	0	0
Access	0	1	1	0	0	0