Table 9: The Sequence of Dimensions.

SERVQUAL Dimensions	D	R	D+R	D-R
Tangibility	6.81	6.69	13.49	0.12
Reliability	7.59	7.50	15.09	0.08
Responsiveness	7.58	7.54	15.12	0.04
Assurance	7.06	7.26	14.31	-0.20
Empathy	7.00	6.88	13.88	0.12
Access	6.99	7.16	14.15	-0.16