Year and Source | Measures of Service Quality | Predictors of Behavioral Intentions |
---|---|---|
2008 [23] | Tangibles, Responsiveness, Access, Security and Reliability. | Tangibles, Responsiveness, Access, Reliability. |
2011 [33] | Tangibles, Responsiveness, Access, Security and Reliability. | Not tested. |
2012 [34] | Tangibles, Responsiveness, Access, Security, Reliability, Auditory and Game quality. | Not tested. |
2013 [3] | Functional quality (Tangibles, Responsiveness, Access, Security and Reliability) and Outcome quality (Team performance and Game quality). | Outcome quality (direct effect). Functional quality (via Satisfaction). |
2013 [4] | Player performance, Opponent characteristics, Referees, Frontline employees, Facility assess, Seat space, Facility design, Game atmosphere and Crowd experience. | Referees, Security and Crowd experience (direct effect). Player performance, Opponent characteristics, Crowd experience, Game atmosphere and Referees (via Satisfaction). |
2014 [28] | Game quality, Augment service, Interaction, Outcome and Environment. | Game quality, Augment service, outcome and Environment (via Satisfaction). |