Table 1: Factorial analysis of service satisfaction in a winter sport resort.

Factors Factor 1 Factor 2 Factor 3 Factor 4 Factor 5 Cronbach´s Alpha
Facilities and Equipment
State of facilities/equipment 0.608 0.85
Parking 0.500
Private lockers 0.670
Restricted areas 0.631
Facilities quality 0.548
Lift functioning 0.662
Lift maintenance 0.607
Possibility to exchange and rental equipment 0.590
Maintenance of the runs 0.604
Characteristics of the Slopes
Snow conditions 0.681 0.87
Quality of the slopes 0.737
Variety of slopes 0.668
Skiable distance (kms) 0.661
Off-piste skiing 0.618
Forfait price 0.631
Competence of employees 0.428
Resort Services
Hours of operation 0.768 0.82
Information available about slopes conditions 0.599
Health and safety services 0.669
Existence of other recreational activities 0.763
Structure of accompaniment at the resort 0.712
Supermarkets and shops 0.652
Services provided in general 0.554
Restaurants/Accommodations/Social Activities
Restaurants quality 0.705 0.88
Restaurants prices 0.707
Accommodation quality 0.885
Accommodation variety 0.889
Accommodation price 0.826
Meeting different people 0.781
Nightlife 0.753
Pleasant atmosphere 0.700
Resort Access
Access 0.645 0.76
Signage 0.673
Clearing snow from roads 0.554
Landscape 0.582
Accumulated percentage of variance 66.462%